Frequently Asked Questions
Do you process Credit / Debit cards?
We do not process credit and debit cards ourselves.
For this, we require you to have an account with a payment service
provider. These are people that have secure servers on the Internet
and have secure links to banks to authorise and process card transactions.
Another form of payment that we can integrate with is an account
based payment system such as NOCHEX or PayPal
Do I have to transfer my domain name?
It is not mandatory that you transfer your domain
name to our service. We would say that it will provide a more
professional look to your site if you do. There is a £50
charge to either register or transfer a domain name to us. Once
a domain name is pointing to our servers we can then provide you
with domain based email addresses such as email@example.com
How soon can we get a site up and running?
There is currently around a three week lead time
before we start work on a new site, and then it normally takes
between 7 to 14 days to design your site. This process does depend
greatly on the complexity of your site. As our sites are not pre-manufactured
templates but are completely custom written, this does vary.
How do we update the information on our
For each of the websites that we design, we also
include an administration area where you can log on to add, update
or delete your product information any time, day or night.
How are we notified of any orders?
As soon as an order has been confirmed by your
chosen payment service provider an order confirmation email is
generated and one copy is sent to your customer and another is
sent to yourself.